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Join Our Team

For general inquiries, please email Trishonda at

Housing Case Manager- Safe at Home Program


Job purpose

The Case Manager is responsible for assisting individuals and families with moving out of homelessness quickly as well as preventing homelessness. The primary goal is to assist families in achieving increased stability and self-sufficiency using a strengths-based, Housing First approach.


Program Description                                                                                                                                             The Safe at Home Program works primarily with domestic violence survivors to prevent homelessness and connect to supportive services.


Duties and responsibilities 

This list is not exhaustive and may be supplemented as necessary.

  • Collaborate with other staff/volunteers to identify barriers of individuals and families experiencing domestic violence and/or homelessness (or attempting to avoid), to determine needs and develop an individualized housing stability plan.

  • Assist participants to build upon their strengths and recognize their needs in a respectful manner.

  • Schedule and conduct follow-up meetings with participants, at least monthly or more often as appropriate, to review longer-term stabilization goals which address safety, employment/income, money management strategies, family/parenting, interpersonal relationships, self-development, vocational/educational, and other identified needs.

  • Provide information and referral assistance regarding available support from appropriate social service agencies and/or other community resources. 

  • Maintain accurate daily log records, monthly outcome reports, and files for each participant into each database (HMIS, Apricot). 

  • Collect and report program data, including but not limited to HMIS reporting and funders’ required data. 

  • Participate in meetings and trainings as assigned.

  • Other duties as assigned by the Director of Programs and Executive Director.



  • Minimum Education Requirements: Associate degree in human services preferred or a combination of related education and work experience.

  • Experience working with families, homelessness, and/or the nonprofit sector is strongly preferred.

  • Excellent communication skills, particularly listening, mediation, and writing skills.

  • Possess strong organizational skills with ability to meet a demanding workload.

  • Concentrated record keeping, budgeting, and mathematical skills; ability to produce required reports to federal, state, and local government agencies and funding sources.

  • Fluency in the English language is required. Spanish speaking ability is an added asset but is not required.

  • Proficient in Microsoft Office, Excel, and the ability to learn a database system.

  • The ability to work collaboratively with other personnel, service providers and professionals.

Director of Programs

Job purpose

The Director of Programs assists with the implementation and management of the various REACH programs and services. The person in this position will be responsible for ensuring seamless team management and development, program delivery, and quality control and evaluation. The Director of Programs will be a key external face for the organization.


Duties and responsibilities

  • Oversee the development and implementation of all programs and services.

  • Work with staff and volunteers to ensure appropriate delivery and overall success of each program.

  • Assist with the development of assessment metrics to evaluate effectiveness of programs and services to ensure objectives are met.

  • Develop a system for collecting data from classes, workshops, and other initiatives.

  • Assist with the development and management of program budgets.

  • System administrator and overall management of Apricot system

  • Analyze data and prepare requested reports and presentations to senior management, funders, community partners, and other stakeholders.

  • Assist with development and implementation of organization policies and procedures.

  • Establish, develop, and maintain relationships with vendors, partners, and the community at-large.

  • Other duties as assigned by the Executive Director, CEO, and Board of Directors



  • BA in Social Work or a combination of related work and educational experience.

  • A minimal of 3 years’ experience serving in the nonprofit sector preferred

  • Proficient with Microsoft Office Suite and cloud-based data management software

  • Excellent organizational and leadership skills; requires minimal direction

  • Ability to multitask, prioritize, and work under pressure

  • Analytical and critical thinking skills

  • Ability to maintain confidentiality

  • Strong communication skills both written and verbal

  • Thorough understanding of organization’s mission and vision

  • Professional appearance

  • Willingness to learn and work as part of a team


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